GREEN LIGHT

‌Effective Date: September 5, 2026‌

This Shipping Policy applies to all outdoor small gear orders placed through the official e-commerce platform of GREEN LIGHT ACCESSORIES LIMITED hosted at www.greenlightaccs.com. We specialize in field-tested, pack-friendly outdoor accessories ranging from our full line of carabiners, collapsible buckets, foldable cups, and other practical sustainable gear built for everyday adventurers, and we have designed this policy to deliver transparent, reliable, low-fuss shipping experiences that align with our core brand promise of keeping your outdoor trips hassle-free.

1. Processing Times Before Dispatch

Every single order we receive at GREEN LIGHT ACCESSORIES goes through rigorous pre-dispatch checks to ensure you receive a fully functional, defect-free outdoor accessory that matches the exact listing details you selected on our site. Our standard order processing window is 1 to 3 business days, excluding weekends and official UK public holidays. During peak seasonal shopping periods such as pre-holiday hiking season, summer family camping event launches, or limited-edition product drop weeks, processing times may extend to a maximum of 5 business days to accommodate increased order volumes, but we will always post a clear advance notification banner on the homepage of www.greenlightaccs.com to inform all customers of temporary extended processing timelines before they complete checkout.

All orders go through three mandatory processing stages before they leave our London warehouse: first, a quality inspection check to confirm your ordered item (whether it is our Heavy Duty Aluminum D Ring Carabiner, Insulated Folding Water Storage Bag, or Collapsible Silicone Camping Cup) meets our field-tested durability standards; second, secure protective packaging that prevents scratches, shape deformation, or water damage during transit; third, dispatch confirmation, where we upload your full tracking number to our system and send a formal shipping notification to your registered email address.

2. Shipping Coverage & Delivery Timelines

We currently ship orders to all locations across the United Kingdom, and support tracked international shipping to over 35 countries across the European Economic Area, North America, and Australia. The exact delivery timeline for your order depends on your selected shipping tier and destination region:

• ‌UK Standard Shipping‌: Free for all orders over €35, with a flat rate of €3.99 for orders under this threshold. Delivery typically arrives within 3 to 5 business days after the order is dispatched from our London warehouse at 1 Kings Avenue, London, United Kingdom, N21 3NA. This is our most popular low-cost option for local customers purchasing daily use outdoor gear such as our Glow In The Dark Carabiner Clip for night camping, or our Large Collapsible Silicone Water Bowl For Dogs.
• ‌UK Express Shipping‌: Flat rate of €7.99, for customers who need their gear in time for an upcoming scheduled trip. Orders selected for this tier will be prioritized during processing, and delivered to your designated address within 1 to 2 business days after dispatch, with signature confirmation required at the time of delivery.
• ‌EEA Standard International Shipping‌: Flat rate of €8.99, with an estimated delivery window of 7 to 12 business days after dispatch. This service includes full end-to-end tracking that you can access directly from your store account dashboard on our website.
• ‌EEA Express International Shipping‌: Flat rate of €16.99, with an estimated delivery window of 3 to 6 business days after dispatch. Customers selecting this tier do not need to pay additional remote area surcharges for most European residential addresses.
• ‌Global Rest of World Tracked Shipping‌: Available for customers in North America, Australia and New Zealand, with a flat rate of €21.99 and estimated delivery timelines ranging from 10 to 18 business days after dispatch.

Please note that all international customers are responsible for checking their local customs rules in advance, and any applicable import duties, customs clearance fees or local tax charges levied by your destination country’s government are the sole responsibility of the customer, and are not included in the product price or shipping fee you pay at checkout.

3. Order Tracking

As soon as your order is successfully dispatched from our warehouse, we will automatically send a full shipping confirmation email to the contact email address you provided during checkout, with your unique tracking number and a direct link to the logistics provider’s tracking page. You can also view real-time status updates for all your past and ongoing orders by logging into your personal GREEN LIGHT ACCESSORIES store account, navigating to the “My Orders” section, and selecting the specific order you wish to check. Our customer support team at contact number +44 (20) 8882 9103 is also available during standard UK business hours to help you trace your parcel or resolve any tracking-related queries you may encounter.

For UK domestic orders, our standard logistics partner will send you automated SMS or email alerts to notify you of your delivery window, and alert you if no one is available to receive the parcel at your registered address at the time of first delivery attempt.

4. Delivery Attempts & Failed Delivery Handling

If our logistics provider makes a first delivery attempt to your address and no one is available to sign for or collect your parcel, they will leave a delivery notification card with instructions to rearrange a second free delivery attempt, or guide you to pick up your parcel at the nearest local designated collection point. The logistics provider will hold your parcel for a maximum of 10 calendar days after the first failed delivery attempt, during which you can arrange for re-delivery or self-pickup at no extra charge. If you do not collect your parcel or arrange re-delivery within this 10-day window, the parcel will be returned back to our London warehouse.

Once the returned parcel arrives back at our facility, we will notify you immediately. You may choose to have the item re-dispatched to you, but you will be required to pay a new standard shipping fee to cover the cost of the second dispatch. If you no longer wish to receive the product, you are eligible to apply for a refund, in line with our published Refund and Returns Policy, which requires you to initiate the corresponding return request through our official support channels via zelqyn@greenlightaccs.com after we confirm we have received the intact returned item back at our warehouse.

5. Shipping Dispute Resolutions

If your order tracking shows it has been marked as delivered, but you have not received your parcel, please contact our customer support team within 7 calendar days of the marked delivery date. We will open a formal investigation case with our logistics provider immediately. If the investigation confirms that your parcel was confirmed lost or misdelivered by the logistics company, we will offer you two optional solutions at no extra cost: we can dispatch a full replacement of your ordered outdoor gear as soon as possible, or process a full refund of your order total, per the terms defined in our Refund and Returns Policy.

We are not responsible for shipping delays caused by uncontrollable force majeure events including extreme adverse weather conditions, official public transportation disruptions, unplanned customs clearance hold-ups, or unexpected public health restriction measures that fall outside our reasonable operational control. If such an event occurs, our support team will proactively reach out to you to inform you of the updated estimated delivery timeline, and assist you in arranging alternative options if the delay no longer fits your travel schedule for your upcoming adventures.

6. Contact For Shipping Queries

If you have any questions about shipping timelines, delivery address adjustments before dispatch, international shipping eligibility, or other related concerns, you can reach our dedicated shipping support team at any time:

• Email: zelqyn@greenlightaccs.com
• Phone: +44 (20) 8882 9103
• Physical Address: GREEN LIGHT ACCESSORIES LIMITED, 1 Kings Avenue, London, United Kingdom, N21 3NA