GREEN LIGHT

‌Effective Date: September 5, 2026‌

This Refund and Returns Policy applies to all product orders placed via the e-commerce platform operated by GREEN LIGHT ACCESSORIES LIMITED at www.greenlightaccs.com. We specialize in field-tested, pack-friendly outdoor small gear including carabiners, collapsible buckets, foldable cups, and other practical, sustainable accessories crafted for everyday adventurers, and we have designed this policy to be fair, transparent, and aligned with applicable UK consumer protection regulations while prioritizing the integrity of our product inventory and operational sustainability.

1. Core Policy Ground Rule: No “Request Only Full Refund Without Product Return”

We explicitly state that ‌no pure only-refund requests without the physical return of your ordered products will be approved under any non-exceptional circumstances‌. We receive and process every order to source, inspect, pack, and dispatch our carefully curated outdoor gear after investing inventory resources, quality inspection labor, and logistics coordination costs, and we do not offer unconditional no-return refunds for any intact, correctly delivered products. All standard refund eligibility is strictly tied to the successful return of the full corresponding product to our designated return warehouse, unless you can provide documented, verifiable proof of extremely rare delivery failure scenarios that are explicitly outlined in Section 4 of this policy. This rule is implemented to ensure we can keep our fairly priced, durable outdoor accessories accessible to all our adventurer customers without absorbing unnecessary avoidable operational costs that would force us to raise product prices across our entire catalog.

2. Eligibility For Returns

You are eligible to submit a return request within 30 calendar days from the date you receive your ordered outdoor gear from our logistics partner, only if your returned product meets all the following eligibility requirements:

1. The product is in its original, unused, unmodified condition with all original factory tags, packaging components, and included accessories intact. Products that show signs of regular use, accidental damage, improper storage, or modification after delivery will not be qualified for return
2. The product is not marked as a final-sale clearance item on its product listing page at www.greenlightaccs.com at the time you complete your checkout
3. You can provide your original order confirmation number, which is sent to your registered email address when your order is successfully processed
4. Products purchased as part of a multi-item promotional bundle must be returned as a complete full set to be eligible for the corresponding refund; partial returns of individual items from a discount bundle are not supported unless explicitly stated otherwise on the product offer page

Please note that custom personalized engraving orders and specially pre-ordered hard-to-source limited edition outdoor accessories are non-returnable, unless they arrive with confirmed manufacturing defects that prevent normal intended use.

3. Step-by-Step Return Process

To initiate a valid return request, you do not need to submit arbitrary only-refund claims. Follow this formal process to ensure your request is processed smoothly:

1. Contact our customer support team with your order number, clear photos of the product to be returned, and a brief description of your return reason, via our official contact email zelqyn@greenlightaccs.com or call our support line at +44 (20) 8882 9103. Our team will respond to your request within 2 business days
2. After we confirm your return eligibility, we will send you a unique return authorization number and our designated return warehouse address at 1 Kings Avenue, London, United Kingdom, N21 3NA. You must mark this authorization number clearly on the outside of your return parcel, otherwise our warehouse team will not be able to identify and process your returned items
3. You are responsible for covering the outbound return shipping cost to send the product back to us, unless the returned item is proven to have manufacturing defects, or we sent the completely wrong product that does not match your original order details. We strongly recommend using a tracked, insured shipping service for your return parcel, to avoid lost shipments during transit
4. Once our warehouse team receives your returned parcel and completes a full product inspection to confirm all return eligibility criteria are met, we will proceed to process your corresponding refund or store credit within 7 business days.

4. Exceptions That Do Not Require Product Return

The only limited scenarios that do not require you to return the product to receive a refund are extremely rare, and all of them require full independent verification before approval:

1. Our logistics system provides official, trackable proof that your ordered parcel was confirmed lost in transit, with no successful delivery scan records after 30 days from the original dispatch date
2. Your delivered product is confirmed to have severe, irreparable manufacturing defects that make it completely unsafe for normal outdoor use, and returning the item to our warehouse is assessed to pose public safety risks

Under these two verified scenarios, we may arrange a full no-return refund, or a free replacement of the same product, according to your preference. All other scenarios require full product return before any refund can be processed.

5. Refund Execution Details

After we complete inspection of your qualified returned items, we will issue your refund back to the exact original payment method you used during checkout. The exact arrival time of the refund amount in your account depends on your payment service provider’s processing speed, usually ranging from 3 to 10 working days. If you opt for store credit instead of a monetary refund, you will receive your full credit amount immediately in your GREEN LIGHT ACCESSORIES store account, which you can use to purchase any outdoor gear products available on our website. The original standard shipping fee you paid for your order at checkout is not refundable, unless the return is a result of our error such as confirmed wrong item dispatch or verified severe manufacturing defects.

6. Damaged Delivery And Wrong Item Handling

If you find that your delivered parcel has obvious outer packaging damage, or you have received a product that does not match what you ordered, you must notify our support team within 48 hours after your delivery is completed, and provide clear photos of the outer packaging, inner packaging, and the received product. Our team will confirm the situation and arrange for a free return label for you to send the incorrect/damaged item back to us, after which we will send you the correct replacement product, or process your full refund as soon as the returned item is received and inspected.

If you have any questions related to this Refund and Returns Policy, you can reach our support team anytime via zelqyn@greenlightaccs.com, or call us at +44 (20) 8882 9103, and we will work with you to resolve your concerns promptly.